Terms of service
SMOCIG STORE INFORMATION
Terms of service
Important information about purchasing, delivery and support for orders placed with us.
BEFORE YOU ORDER
Clear terms, clear expectations.
Please read these terms before placing an order. By placing an order, you agree to the store terms that apply to your purchase, subject to your rights under applicable law.
For details on delivery, returns and available payment methods, use the policy links at the end of this page.
01 / ELIGIBILITY
Adults only
You must be at least 18 years old to purchase tobacco products. We may request age verification and cannot fulfil an order if legal age or other applicable requirements are not met.
Products are available only where their sale and delivery are permitted by applicable law.
02 / PERSONAL USE
Not for resale
Products sold through this store are intended for personal use, not resale. We may decline or cancel an order that appears to be placed for resale, subject to applicable law, and refund any payment received for an order we cannot fulfil.
03 / ORDERS & DELIVERY
Dispatch and transit
After payment is confirmed, orders are usually dispatched on the next business day. Weekend orders move to the next business day; public holidays may affect dispatch.
Delivery estimates vary by destination and begin after dispatch. Please see our shipping policy for the current service and estimated transit times.
04 / PRODUCT CONCERNS
Quality and accuracy
If a product arrives faulty, damaged or not as described, contact us with your order number and details of the issue. We will review it and provide the remedy required by applicable consumer law.
A manufacturing issue does not remove your rights against us as the retailer. Please see our returns and refunds policy.
05 / DELIVERY ISSUES
Missing or damaged parcels
If your parcel has not arrived or arrives damaged, please contact our support team promptly. Include your order number, tracking details and, for damage, photos where available.
We will investigate with the delivery carrier and keep you informed. If an order is confirmed undelivered, we will offer a full refund or a replacement at no additional charge. For damaged orders, we will provide the remedy required by applicable consumer law.
06 / PAYMENT CONCERNS
Talk to our team
If you notice a payment or order issue, we encourage you to contact us first so we can investigate and try to resolve it quickly.
Contacting us is not a condition of your legal rights or any rights you may have through your bank, card issuer or payment provider.
07 / CONSUMER RIGHTS
Your rights remain
Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
NEED HELP?
We're here to help resolve it.
Our team can assist with order, delivery, product and payment questions.